We purchase our vehicle at Mercedes in Pleasanton. We had a battery, go out. We had them replace the battery. And the new battery went out just at the end of 2 years. We picked up the car on the date that they received the battery in. Because when we brought the car in, they did not have a battery. In stock, it took 4 days to get the battery and install it for us to get the car. We pick up the car and we leave the day. The battery was installed, so now the new battery dies, we bring it ... Read More

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DealerRater - May 19, 2026

We purchase our vehicle at Mercedes in Pleasanton. We had a battery, go out. We had them replace the battery. And the new battery went out just at the end of 2 years. We picked up the car on the date that they received the battery in. Because when we brought the car in, they did not have a battery. In stock, it took 4 days to get the battery and install it for us to get the car. We pick up the car and we leave the day. The battery was installed, so now the new battery dies, we bring it in. We look, hey, we got five days left on a warranty, four days left on a warranty, and they go sorry.The warranty's up.We can't warranty it.Because the warranty starts when we ride up the work order.Not when we actually install the part or you actually drive off with the car.So we want you to warrant it well.The part is in shipment. Tim, the service manager was absolutely absolutely no help. I call talked him, he said he would call and see if there's anything due. It was 10 days later, when he called me back. I want somewhere else and got a battery at a third of the cost. And an actual one year longer warranty..

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This dealership was amazing, I purchased a Mercedes for my wife from Stephen Lao who was very easy to work with, I appreciated how he had everything ready for us to get in and out quickly. His quick responses and efforts made him stand out over local dealers. I’d recommend him and this store to anybody, thanks again for making it so smooth!

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We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our ... Read More

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DealerRater - Oct 11, 2024

We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our family and friends

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I was misled about several features of the 2024 GLC 300 I purchased brand new in September 2024. Test drove the C class and was told the GLC has an identical interior and features. That is not true, I found out AFTER purchase. Now I'm stuck with this car and those features cannot be added in. Spent 65k and I am left with bitterness after this transaction. It's just dishonest, bait and switch.

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I would like to give a "5 STAR+" rating to Mr. Kym Chu. He has been absolutely brilliant in making things happen for me. I truly believe that he has stretched himself above and beyond to make me a proud owner of EQS 580 SUV 4 MATIC (Pinnacle Trim). In fact this is not the first time, It's for the third consecutive time that I have been relying on him (and only him) to get a Mercedes. Thank you so much Kym!! Really appreciate your cooperation. Hope this relationship will grow even further.

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5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !

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ZERO STARS. 2019 AMG vehicle with 50,200 miles. Check engine light came on. Oil pressure pump control valve had failed. Purchased a CPO warranty "the best warranty you can get...bumper to bumper to 100,000 miles" and dealer denies repair and quotes a repair cost of $6500. After repeated requests to show me where in the warranty this is excluded, no response. I HAVE BOUGHT 3 VEHICLES FROM THIS DEALERSHIP. DO NOT GO HERE.

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Carlos Ramos was very nice and professional and I received my service immediately and also very well.

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This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective ... Read More

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DealerRater - Dec 29, 2023

This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective car) all they offered was to buy the car from me and sell me another one at a loss! Unbelievable! I feel conned and I’m going to lawyer up! Never expected that from Mercedes…

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I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!

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